Banking, Small Business, Operations or Operations Management
4 Year Degree
GENERAL FUNCTION: The SBA Operations Director position reports to the Director of Business and Private Banking Lending Director. It is responsible for directing the strategic, technical, and operational functions of the SBA loan portfolio including SBA loan program eligibility determination, post-approval due diligence and loan closing, SBA reporting, and serving as the primary liaison between SBA (and other government guaranteed loan programs entities) and Fifth Third Bank.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
. Oversee adherence to SBA credit and eligibility policies, ensuring compliance with
government regulations and the SBA guaranty
. Maintain an in-depth working knowledge of all SBA products and services and ensure that
the Business Banking leadership team and market leaders are alert to new developments or
modifications of the SBA program as published by the SBA Center Office in Washington, DC
. Ensure effective and efficient delivery of SBA loan eligibility, due diligence and loan closing
services to the bankers who serve Fifth Third customers, with consistent fulfillment of service
. Identify and implement process improvements in product delivery through the sales, credit,
and fulfillment channels
. Responsible for implementing improvements required by SBA audits, and internal
. Monitor and evaluate risks and exposures associated with the processes and procedures of
the SBA loan product line for the Bancorp
. Maintain strong relationships with credit and sales teams to allow for effective execution
and problem resolution
. Manage SBA loan secondary market sales process to ensure all eligible SBA loans are bid
and sold, if Fifth Third should choose to engage in loan sales
. Participate in regional and national SBA conferences and promote Fifth Third as a leader in
the market for small business lending
. Develop training and education guidelines for SBA lending
Responsible for providing employees timely, candid, and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
. Bachelor's degree in Business or equivalent work experience.
. Minimum 7 years of progressive management experience.
. Minimum 7 years of SBA operations and/or business credit experience.
. Thorough working knowledge of SBA SOP 50-10-5 and other SOP program guides.
. Self-motivated with excellent business acumen, strategic thinking skills, and process
. Must be creative and forward-looking, clear thinker and decision maker, and change agent.
. Proven ability to collaborate with and present to executive management.
. Proficiency with personal computers as well as pertinent mainframe systems and software
packages such as MS Office.
Employer will assist with relocation costs.
Internal Number: 52027912
About Fifth Third Bank
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.